Brian and Debbie Gibbs received a bill from the Texas Tollways Customer Service Center for $5.60. But the bureaucratic TxTag bill was confusing to them. The Gibbs understood the $2.60 charge for tolls, but not the other $3 in charges.They sent in a check for $2.60, and someone at TxTAG altered the check to $5.60. The Star Telegram has the whole story:
It appears that somebody at TxTag changed the amount on the Gibbses' check from $2.60 to $5.60 to cover the extra $3.Then TxDOT's Gabriela Garcia starts her deception and lies routine:
The Gibbses got a copy of the deposited check from their bank and compared it with the carbon copy of the check in their checkbook. The numeral 2 in $2.60 was changed to a 5, and the "two" in the written-out amount was also altered to a five.
Did a TxTag clerk alter the check to cover the total fee?Brian Gibbs called TxTag and spoke to an employee who told him that it did look like somebody had altered the check. The employee promised to call back but never did, Gibbs said.
"We are going to make sure that we have taken due diligence to investigate it properly and find out what happened, and see what the consequences are, if there are any," Gabriela Garcia said. "We don't want to jump to conclusions.
"Nobody went to the cash register and pulled out $3 and pocketed $3. It was just straight paperwork that was processed. Nobody benefited, as far as we can see, initially, if that, in fact, did happen."
Yes, Gabriela Garcia, TxTAG benefited. And, why should TxDOT investigate itself? I hope the Gibbs press charges.