Tollers/Leeches sink in the Hooks

Dear Sal Costello,

I am sending this email because I just found out that the TX Tag will be charging a fee of $9.65 per tag in addition to paying for using the toll way. I just received a letter indicating this is coming so I called and spoke to a customer service person who told me that we are going to be charged for utilizing the tag. I told them that no one said anything about fee or else we would have thought twice about getting one.

Of course I was so upset that I told her that no one told us up front about the charge and she urged and said it was on the booklet I received and it was up to me to read it. Needless to say, I was upset with how these people want to suck you dry by nickel and dime you to death. We already spend around $60 dollars a month on toll fees in order to avoid traffic and to get around Austin without having to spend a great deal of gas especially it being so expensive.

I went looking in the internet to submit a complaint for the consumers of Texas that it is totally unacceptable. It is bad enough that we are paying twice for utilizing freeways - once from taxes that went to improve the roads and continue to expand for the greater good of transportation for the people in Austin . Now having to pay to utilize this road is getting pretty bad.

This is one voter that plans to see who is really representing us.

Maria